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The following terms and conditions apply to all orders via our online shop. Our online shop is aimed exclusively at consumers.
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed. Entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.
2. Contractual partner, conclusion of contract, correction options
The purchase contract is concluded with Ehrenmanns GmbH.
By placing the products in the online shop, we make a binding offer to conclude a contract for these items. You can initially place our products in the shopping cart without obligation and correct your entries at any time before sending your binding order by using the correction aids provided and explained in the ordering process. The contract is concluded when you accept the offer for the goods contained in the shopping cart by clicking on the order button. Immediately after sending the order, you will receive another confirmation by e-mail.
3. Contract language, contract text storage
The language available for the conclusion of the contract is German.
We save the text of the contract and send you the order data and our terms and conditions in text form. You can view the text of the contract in our customer login.
4. Terms of Delivery
Shipping costs may apply in addition to the stated product prices. You can find out more detailed provisions on any shipping costs that may be incurred in the offers.
We only deliver by mail. Unfortunately, a self collection of the product is not possible.
The following payment methods are generally available in our shop:
With the immediate transfer you will be forwarded to the direct transfer after your order and follow the instructions of the service. After successful transfer you will be redirected back to the Kultsnack shop and we will process your order. There are no additional costs when using this payment service. The complete terms and conditions for purchase on account can be found here. A sample calculation with the costs can be found here.
Installment purchase via Klarna
In cooperation with Klarna AB (www.klarna.de), Sveavägen 46, Stockholm, Sweden, we offer you the installment purchase as a payment option. Please note that Klarna installment purchase is only available for consumers and that payment has to be made to Klarna.
With Klarna's financing service, you can flexibly pay for your purchase in monthly installments of at least 1/24 of the total amount (but at least €6.95). You can find more information about Klarna installment purchase including the general terms and conditions and the European standard information for consumer credit here . A sample calculation with the costs can be found here.
If this payment method is selected, the next step will be forwarding to PayPal. Once the required data has been entered there, it automatically goes back to this shop to complete the order. There are no additional costs when using this payment service. Further information and the complete terms and conditions of PayPal for purchase on account can be found here .
We also offer you the option of paying for the goods you have ordered by credit card. You can use the most common credit cards (Visa, Mastercard, American Express). To make this possible for you, we use Stripe as a service provider for secure payment via credit cards. You don't need an account with Stripe for this . Your credit card account will be charged 1 day after receipt of your order.
Direct bank transfer
Transfer directly to our bank account. Please use the order number as reference. Your order will only be shipped after the money has been credited to our account.
6. Warranty and Guarantees
7. Dispute Resolution
The European Commission provides a platform for online dispute resolution (OS), which you can find here . We are willing to participate in an out-of-court arbitration procedure before a consumer arbitration board. The federal universal arbitration board at the Center for Arbitration eV, Straßburger Straße 8, 77694 Kehl am Rhein, www.universalschlichtungsstelle.de is responsible .
Phone: +49 7181 2698870